This refund and cancellation policy outlines how you can cancel or seek a refund for a service purchased through the Platform.
Cancellations will only be considered if the request is made within 180 days of engaging us for the service and a refund policy is specified in your contract. Cancellation requests may not be entertained once the engagement has been confirmed and work on the service has begun, including planning, resource allocation or delivery of an agreed milestone.
If we approve your refund, we will process it and credit the amount to your bank account within 90 working days.
Email mousam@finestclients.com with your name, service engagement date, service purchased, payment reference and the reason for your request.
For customised professional services, the written proposal, statement of work or service confirmation may contain service-specific milestones and cancellation terms. Where those terms apply to your purchase, they should be read together with this policy.